Refund policy

60-Day Money Back Guarantee

At Antinol®, we want you — and your pet — to love our products. That’s why we offer a 100% Money Back Guarantee on your first purchase of any Antinol® product. If you’ve followed our dosage guidelines and you’re not seeing the results you hoped for within 60 days, we’ll refund your purchase.

How to claim

  1. Contact us — Email info@antinol.com.au with your order number, name, contact phone, and a brief outline of your pet’s experience.
  2. Assessment & approval — Our Claims Team will review your request. Once approved, we’ll submit your refund for processing (allow up to 7 business days).
  3. Refund — Issued to your original payment method (e.g., credit card, PayPal).

Money Back Guarantee — Terms & Conditions

  • Available on your first purchase only (one claim per household).
  • Applies to all Antinol® products purchased on antinol.com.au.
  • Refund applies to one opened unit; any additional unopened units must be returned in original condition and packaging.
  • Claims must be made within 60 days of receiving your order.
  • Dosage guidelines must have been followed correctly; contact us if you need help confirming dosage.
  • The refund amount will not exceed the amount paid for the product.
  • A valid antinol.com.au order number is required.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or replaces your rights under the Australian Consumer Law.

Damaged or Faulty Items

If your order arrives damaged, incorrect, or with missing items, email info@antinol.com.au within 24 hours of delivery with photos of the issue and your order number. We’ll arrange a replacement or refund as quickly as possible.

When contacting us, include:

  • Photos of the damaged/faulty item(s) or packaging
  • Your order number and full name
  • A short description (e.g., damaged in transit, missing item, out-of-date item)

After approval

  1. We’ll confirm the solution (refund or replacement) and any return steps if needed.
  2. Once any return is received in the required condition, we’ll acknowledge receipt.
  3. Refunds are processed to the original payment method.

Returns (Other Reasons)

Please contact us first to discuss any return that is not a Money Back Guarantee claim or damaged or faulty item related.